sportsbook Privacy Policy — How We Protect Your Information
Sportsbook takes the protection of your personal data seriously. On this page, you'll find everything you need to know — what information we collect, how we use it, our cookies policy, and your rights.
Last Updated: January 2026
What information is collected?
When you register and use sportsbook's services, we collect various types of information. The purpose of this collection is to provide you with a safe, personalized, and seamless experience. We only collect information that is strictly necessary.
- Name & Mobile Number
- Date of Birth (for age verification)
- Email Address (if applicable)
- IP Address
- Browser & Operating System
- Device Type & Model
- Mobile Banking Number
- Transaction Amount & Date
- Payment Method Type
- Time spent on the platform
- Pages visited & clicks
- Betting & Gaming History
How is the collected information used?
Sportsbook uses your information only for specific and legitimate purposes. We never sell your data to third parties for commercial advertising. The primary purposes for which your data is used are outlined below:
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Identity Verification & Security
To verify the information provided at registration, ensure account security, and prevent fraud.
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Transaction Processing
To process deposit and withdrawal requests promptly and to maintain accurate records of financial transactions.
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Service Improvement
To analyse user experience and improve the platform's speed, design, and features.
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Customer Support
Account information is used to resolve your issues promptly and to provide our support team with the necessary context.
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Important Notice
To send notifications regarding account security, transaction confirmations, or policy updates.
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Legal Compliance
Your data is used to comply with applicable laws and to detect suspicious activity.
Our Cookies & Tracking Policy
Sportsbook uses cookies and similar technologies to enhance the user experience on the platform. Cookies are small data files stored in your browser that help remember your preferences and session details on future visits.
These cookies are essential for maintaining your login session and verifying security. They cannot be disabled.
These cookies help us understand which parts of the platform are used most, so we can improve our services.
Data Retention, Security & Third Parties
Data Storage & Security
Sportsbook stores your information on secure servers. All data is transmitted via encrypted protocols to prevent unauthorized access. We regularly review and upgrade our security measures to keep your information protected.
Your data will be retained for as long as your account remains active. Even after account closure, certain information may be kept for a defined period to meet legal requirements.
Sharing Information with Third Parties
Sportsbook does not sell your personal information to third parties. However, your data may be shared in the following limited circumstances:
- Payment processors (bKash, Nagad, Rocket) — to complete transactions
- Law Enforcement Agencies — in compliance with legal obligations
- Game providers — to deliver gaming services (only essential data shared)
What rights do you have over your data?
You may request at any time to know what information we hold about you. We will provide this information within the specified timeframe.
If any of your saved information is incorrect, you have the right to correct it. Submit a request through your Account Settings or contact our support team.
Under certain circumstances, you may request that your data be deleted. However, some information may need to be retained due to legal obligations.
You can restrict how your information is used for specific purposes. For example, if you'd prefer not to receive marketing messages, you can request to opt out.
You may request a copy of your account data in a standard, portable format. Please contact our support team for assistance with this.
Policy Changes & Contact Us
Sportsbook may update this Privacy Policy from time to time. If any significant changes are made, a notice will be posted on the platform and the date at the top of this page will be updated. Continued use of the platform after any changes constitutes your acceptance of the revised policy.
We recommend visiting this page periodically, especially if you use the platform regularly. Your privacy is our priority, and we are committed to managing this policy with full transparency.
If you have any questions, complaints, or requests to correct your information regarding our Privacy Policy, please get in touch with us: support@sportsbook.im
Send any privacy-related requests to:
Support@sportsbook.im